Frequently Asked Questions

Have questions? We've got answers. Check out our FAQs below for quick solutions to common topics like fibre installation timelines, package comparisons, billing cycles, router setup, and more. It's the fastest way to find answers to most support-related queries without waiting for a response. We're constantly updating this section to reflect the latest customer concerns and tech tips

Q: How do I create an account?

A: Click Sign Up at the top right of the page and follow the steps.

Q: What payment methods do you accept?

A: We accept debit/credit cards, mobile money, and bank transfers.

Q: How long does delivery take?

A: Most orders arrive within 14 business days, depending on your location.

Q: Can I track my order?

A: Yes. You’ll receive a tracking link via email or SMS once your order ships.

Q: Is my personal information secure?

A: Absolutely. We use encrypted security systems to protect your data.