Report a Fault or Connectivity Issue

Experiencing slow speeds, dropped connections, or no internet at all? We understand how frustrating connection issues can be. Use the form to report any faults or disruptions to your fibre service. Our technical support team will investigate the issue and keep you updated throughout the resolution process. The more detail you provide (e.g., lights on your router, error messages, time of issue), the faster we can diagnose and fix the problem. We've got your back!